HGreg

This outfit is a textbook example of what happens when a big company gets too comfortable with being shady. H Greg appears to operate under the illusion that bait-and-switch is still a viable sales tactic in 2025.

They advertise vehicles that either never existed or were sold long agoprobably to lure people into calling so they can pivot and push other inventory. The car I was interested in was aggressively priced, and while I knew it sounded too good to be true, I gave them the benefit of the doubt. Big mistake.

Im a seasoned car buyer and collector. I know what Im looking at, and I expect a conversation with someone who does toonot a runaround.

I always insist on a pre-purchase inspection (PPI) through a franchise dealer or qualified local tech. But I never got the chance, because over a week and a half, I called four times and was dumped into a voicemail that proudly announced, Youve reached the VIP sales line, only to then follow up with the classic kiss-off: This mailbox is full and cannot accept any more messages. Click.

That sums up the professionalism here. If they make it hard before you buy, imagine what happens after theyve got your money.

My rule is simple: if a car is hard to buy, walk away.

This isnt the '90syou dont need to deal with a local snake oil lot anymore. Buyer beware is just code for were about to screw youhope you're paying attention.

My issue was Never resolved. I wasted time back and forth to the service department for a couple months.

The management lies to the customers and side with their team. Very disappointed will not recommend only advise is to buy from a larger dealer and get a vehicle with a warranty.

I basically was sold a lemon. Within two hours of driving it out of the lot, the engine blew.

It was smoking. I was so scared it pretty much left me traumatized. I drove it back, but I was on the highway when it went bad, causing a possible scene of damage and personal harm. I couldn't go past 41 mph.

Then I had to take it down to about 25 mph because if I tried, the clacking noise got worse. I went back, and almost all of the cars we saw had oil leaks. Worst experience I had.

I attempted to email executive management with no response. AVOID THIS DEALER.

This company is a scam and their sales people and managers are liars. I repeatedly told them I didn't want the Elite Protection and they absolutely refused to remove it from my contract.

They told me that "I could walk out if I didn't like it" They told me it was applied to every vehicle which is a lie, how can they force customers to purchase a bogus warranty they dont want. They didnt even clean the car, there are stains on the seats and dirt, loose dirt on the floor. They also charged a $1,300 dealer fee, $900 reg filing fee and $500 license fee. $4,200 in additional crap, and way over priced for the registration and "license".

Do yourself a favor and go anywhere else.

Capital One gave me a much lower interest rate and then they dealership tried adding several points to add more profit. This Dealership is the worst of the worst.

On June 29, 2024 I purchased a 2023 Nissan Rogue from HGreg Orlando. I went there because a few years back i had purchased a car for my Grandson.

He took it to the mechanic after the purchase and found out that it was damaged in the wheel area, all broken parts. We went back and they exchaged the car, everyone apologized and told us they would use this as a training example for the mechanics. Now, after I purchased my car on June 29th I was happy. The only hurdle I had was the fact that the Carfax stated the car had an accident on the right side and that it was MINOR.

I gave a good review, which I'm going to withdraw. On August 12 the car started making a scraching noise on the right back tire. It happened right in front of Pierson Nissan in Ocala. A friend was following me because I was going to take it to have a message on the panel checked.

I drove across and left the car there. The appointment was on August 13 at 1:30 p.m. The next day Vanessa from the Service Dept. called me to tell me that the car was in bad shape and she would send me pictures.

She did and I was shocked! I could have been killed! Both Right Front tire and Right Back tire parts were broken. It even has rust!

(I hope to include the pictures.) The cost of the repair is $3,855.45. The "Elite Package" with Ally does not cover the repair. Cesar Robles from Finance at HGreg told me not to worry that they would either repair or exchange after he saw the pictures. That he would talk to Tony the GSM and get back to me.

TONY the GSM of HGreg Orlando called the next day and stated "They are not reponsible due to being over 30 days." I was sold a car that was severely damaged. I'm 73 years old and I'm disabled. I feel I was taken advantage of. This is serious!

I could have been killed! AND IT'S THE SECOND TIME IT HAPPENS TO ME! How could that be! How many people have gone through this?

According to BBB quite a few!

WHAT IS GOING ON? I NEED AN ANSWER SOON!!!

ANA HERMINIA ECHEVARRIA

407-718-****

6885 NE 5TH ST

Ocala, FL 34470

Nissan Rogue 2023

VIN # JN8BT3BB1PW181671

This was probably the worst car buying experience of my life. Here is the story: We found a car we liked on Car Gurus.

They connected us to a car dealer, HGreg.com in Orlando, and set up a visit there. We received numerous follow-up texts from HGreg confirming our appointment and we even received a price reduction update a couple of days prior to our scheduled visit. We drove 2 hours to the dealership just to find out that the car had left their lot three weeks prior. We were understandably upset and frustrated.

The car salesman and his manager told us that this was not their fault because they do not create the listings or the appointments. Indeed, the car salesman, who looked like a kid fresh out of juvie, complained that we were giving him attitude. Trying to make the best of an awful situation, we tried to look at cars that the Orlando dealership would be able to ship in from somewhere else. That's when we found out that HGreg, besides the ubiquitous $899 filing fee (which everybody knows is bogus and pure dealer profit), adds on a suite of vehicle protection services to the tune of over four thousand dollars.

The car salesman swore that he cannot take these additions off the car because they had already been applied to the car. The car we looked at was ultimately over $10k more expensive than what had been listed on their website. That's when we left knowing that this was not a place where we would like to buy a car ever! I am still at a loss for words as to how horrible the experience was.

It felt sleazy and dishonest.

The staff showed very little respect for us as clients and for fair sales practices in general. Apparently, the car we came to the dealership for, the one that had left the lot 3 weeks earlier, is still listed on HGreg Orlando's website as of today.

I purchased a Nissan Rogue two months ago, and I was told that I would receive my second set of keys, but no one returns my call. Overall, all they cared about was making the sale, and the added fees are ridiculous!!!

Never again will I recommend or purchase from this scammer company!! I paid way more than I would have at a well-known dealership!!!

I'm calling them about a warranty check that they received and didn't want to send it to my finance card dealer's company, so I need to speak with someone in the finance department.

I have been trying to reach out about the purchase of a car as an out-of-state buyer. I have been treated poorly by staff, being rushed and blindly transferred to a voicemail for out-of-state buyers.

After calling for the ninth time over five days, the sales representative finally admitted, 'We don't really do out-of-state deals'.

What kind of service is that? I would like a follow-up before I begin to discuss my experiences publicly.

Finance manager told me the amount I was financing was $28,998 after leaving he submitted alone for 41,792 to Bank of America and was funded. I never agreed to this at 9.54% interest I was told my interest was 8.3 for 60 months.

Thank you, Hgreg, for wasting two entire days and a lot of my money! I contacted the West Palm Beach location about purchasing a vehicle.

I asked what all their fees were so I would know the total price and deal was before I traveled 266 miles. I had to clear my schedule and take a whole day off work to take a train for 7 hours to get down there. I arrived to find out there is a $1500 protection plan that I HAVE TO pay for. It's supposedly some mysterious thing that protects the surface of your paint, headlights, and tires.

They claim whoever I spoke with forgot to mention it. There is literally a HUGE sticker in front of every chair and every customer and employee, about this stupid protection plan. Which, by the way, is a complete scam. I've confirmed this from other dealers.

I bought one-way train tickets for my wife and I, didn't get the car at the price they said, then had to spend more money to book a hotel for the night just so I can get up and buy return tickets home the next day.

WHY COULDN'T YOU JUST BE HONEST!! The irony is when I was sitting in the dealership, all over the walls it says 'No Hidden Fees!' #worstexperienceever.

Enclosed is a description of the complaint against HGREG Orlando including pictures of the damage the car had and documentation related to the 2023 Nissan Rogue.

Thank you very much.

https://photos.app.goo.gl/QXXY42KAA1A43z1F7 At the time of the purchase of the car everything seemed fine. I was not using the car that much due to being in the process of moving.

According to Snapshot from Progressive it was 3.25 miles per week.

DO NOT BUY CAR UNLESS TAKEN TO MECHANIC!!!

Bought a 2023 Nissan Rogue at HGreg Orlando. Was moving and concentrated on that. Did not drive much. 2 weeks later I noticed it was steering to the left.

A week or so later the lights in the panel came up. I made an appointment with Pierson Nissan in Ocala. The day before the appointment I was out and in front of Pierson Nissan it started making a scraching noise on the rear right tire. Drove into the dealership and left it there.

The next day the Service Dept calls me to let me know there is severe damage to the right side front and back tires and they would send me pictures. The damage was horrible ! That car had been in in a serious accident! The Carfax said MINOR accident NO damages.

Excuse me! No way. The price to repair: $7,500. I paid CASH FOR THE CAR!

Now I don't have a car or the money to fix it and Tommy the Sales Manager says they are not responsible.

I'm 73 years old, disabled and on Social Security. NO HEART NO SOUL ONLY JUNK CARS SOLD.